如果你記性好的話，應該會記得有說過申請 AE PLATINUM CARD（鋼卡）是為了它的旅遊保險。朋友 W 早前不幸在旅行中有損失，迫不得已需要 Claim 這張鋼卡的保險，以下就跟大家簡單的分享一下他的經歷。
簡單而言，他旅行途中失去了手機，而行李箱也被航空公司弄壞了，所以它在準備好相關的報失等文件後，便向 AE PLATINUM CARD（鋼卡）負責的保險公司發 Email 申請。保險條款等按此：PDF。
厲害的是，這次 Claim 保險的速度奇快。1 March 2019 0120am 遞交表格，2 March 2019 已經收到確認保險電郵，表示將於 7 天內付款，速度實在太快了，信件內容如下：
We acknowledge receipt of the claim documents in respect of the captioned claim. Having reviewed the documents submitted, we agree to settle HK$2,250 being the full and final settlement of the captioned claim. Below is the adjustment breakdown for your reference.
Adjustment:
Phone: HKD2,000 (max. limit per article)
Suitcase: HKD1,500 x0.7 – HKD800 = HKD250 (less depreciation and compensation from airline)Kindly note that this settlement is made on without prejudice basis and cannot be construed as a precedent. You should expect payment via local bank transfer in 7 working days. Should you have any enquiries pertaining to the claim, feel free to contact us.
Yours sincerely,
如果你不幸損失財物，需要 Claim AE 鋼卡保險的話，可以參考一下此案例（詳情就不多說了）表格在此：PDF。